Draft — under legal review. Last updated: October 11, 2026. Applies to all users of the Pick Up platform.

1. Who this policy covers

This Privacy Policy explains how Pick Up (registered business name: Pick Up (pickupn.com)) (contact information@pickupn.com, +8801310790678, Khagrachari Sadar, Khagrachari, Chattogram, Bangladesh) collects, uses, and protects personal data from Customers, Vendors, Riders, and Advertisers who use the Pick Up platform.

2. Information we collect

What we collect depends on how you use Pick Up:

• Everyone with an account: name, phone number, email address (if provided), and account password (stored hashed, never in plain text).
• Customers: delivery addresses, location (only if you choose to share it), order history, saved coupons, reviews and ratings you submit, and support messages.
• Vendors: shop/restaurant details (name, address, description, opening hours), trade licence and owner identification documents submitted during onboarding, bank/payout details, product and menu listings, and order and earnings history.
• Riders: National ID (NID) details and photo, vehicle information, licence documents submitted during onboarding, delivery history, and earnings/payout history.
• Advertisers: business contact details, ad creative (including any photos you upload for an ad), targeting preferences, and campaign performance data.

We only ever collect your precise device location if you explicitly grant permission; you can always enter your delivery address manually instead.

3. Why we use this information

• to create and secure your account, and let you log in;
• to process orders: match you with the right Vendor and Rider, calculate prices and delivery fees, and show accurate delivery times;
• to review and approve Vendor, Rider, and Advertiser applications, including verifying the identity and business documents submitted;
• to calculate and pay Vendor earnings and Rider earnings, including the commission rate applicable to each order or delivery;
• to provide customer support and respond to refund, cancellation, or complaint requests;
• to enforce age restrictions on age-restricted products;
• to detect and prevent fraud, abuse, or violations of our Terms of Service;
• to operate advertising placements on the Platform and measure their performance for the Advertiser.

4. Who sees your information

We share only what is necessary for each party to do their part in fulfilling your order:

• Vendors see the Customer's name, delivery address, phone number, and order contents needed to prepare and hand off an order.
• Riders see the Customer's name, delivery address, phone number, and order contents needed to complete a delivery, and share their own live location with the Customer during an active delivery.
• Customers see a Vendor's public shop details (name, address, logo, menu) and a Rider's name, but not a Rider's NID, licence documents, or other private onboarding information.
• Pick Up administrators can see account, order, and onboarding-document details as needed to operate the Platform, approve applications, resolve disputes, and process refunds and payouts. Vendor and Rider verification documents (NID, trade licence, and similar) are kept private and accessible only to Pick Up admin staff — never shown publicly or to other Vendors, Riders, or Customers.

We do not sell your personal data to third parties.

5. Where your data is stored, and who helps us run the Platform

Pick Up's database and file storage (including uploaded documents and photos) are hosted with Supabase, with data located in India. The Pick Up application itself is hosted with Hostinger. We also use a small number of other service providers to operate the Platform: Sentry for error monitoring (technical error reports only — names, phone numbers, and email addresses are stripped before an error report is sent to them); Google Maps for maps, address lookup, and location features; and your device's own push notification service (operated by Google, Apple, or Mozilla, depending on your browser or device) to deliver order and account notifications you've opted into. Digital payments are processed by our third-party payment gateway providers under their own privacy terms; Pick Up does not store your full payment card or mobile-wallet credentials.

6. How long we keep your data

We keep account and order data for as long as your account is active and for a reasonable period afterward to meet our legal, tax, and accounting obligations and to resolve any disputes. Vendor and Rider onboarding documents (NID, trade licence) are kept for as long as the Vendor or Rider account is active, plus any retention period required by applicable law. If you ask us to delete your account, we deactivate it and remove or anonymize your personal data within 30 days, except records we must keep by law (see Section 7).

7. Your choices

You can view and update your account details, manage your saved addresses, and view your order history at any time from your account. You can contact support to request a copy of your personal data or ask us to correct inaccurate information. To request deletion, contact support: we will deactivate your account and remove or anonymize your personal data within 30 days, except records we must keep by law (such as order and payment records, kept for accounting and tax purposes).

8. Cookies

We use cookies only for essential site functions, not for advertising or tracking: keeping you logged in, remembering your in-progress checkout (delivery address and schedule selection), an applied coupon code, and your language and location preferences. We do not use third-party advertising or analytics cookies.

9. Age-restricted products

Where age-restricted products (such as cigarettes and smoking accessories) are enabled, we record your checkout-time confirmation that you meet the minimum age, and the outcome of any age check our rider performs at delivery, without unnecessarily storing full copies of identity documents from Customers.

10. Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS) between your device and our servers, hashed password storage, and access controls that restrict who can view sensitive information such as verification documents and payment details to the staff who need it to do their job. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the Platform or applicable law. We will post the updated policy with a new "last updated" date, and material changes will be highlighted on the Platform.

12. Contact us

Questions about this policy, or requests to access, correct, or delete your data, can be sent through our contact page, by email to information@pickupn.com, or by phone at +8801310790678.